So today we had the need to call Microsoft Online Support, we were definitely suprised, to experience what I have coined as the “Verbal Blue Screen of Death”. So apparently, if you are in need of Microsoft Online Support then tough cookies. This was as of 2PM on March 20,…
The Changing Face of Enterprise Support
Now let me preface this post by saying… I am writing this article from my professional experiences, inside of a software company which provided enterprise support for its products, as well as from the perspective of the Enterprise Customer. I am intentionally discarding all experiences with support as a home…